Privacy Policy

Overview

JewelAI (“we,” “us,” or “our”) provides a management and point-of-sale platform for jewelry and watch stores (“Stores”). This Privacy Policy describes how we and the Stores using our platform collect, use, and protect your personal information.

Information We Collect

• Contact information: Name, email address, phone number, and mailing address — collected when a Store creates or updates your customer profile.
• Transaction data: Repairs, orders, layaways, and purchases associated with your customer record.
• Communication preferences: Whether you have consented to receive SMS messages and the timestamp of that consent.
• Usage data: Standard web analytics (page views, session data) if you access any JewelAI web properties.

How We Use Your Information

• To send transactional SMS and email notifications on behalf of the Store (repairs ready, order updates, etc.)
• To maintain your customer record at the Store's direction
• To improve our platform services
• To comply with legal obligations

SMS Privacy

JewelAI does not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data is used only to deliver service-related repair notifications and customer communication requested by the user.

JewelAI may use trusted service providers (such as Twilio) to send transactional SMS messages, but these providers are only permitted to use the information to deliver the requested communication.

Your phone number is used to send SMS messages only when you have given explicit, affirmative consent via an unchecked opt-in checkbox during repair intake. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies based on repair activity. Message and data rates may apply. Consent is not a condition of purchase. See our full SMS Consent Policy and Terms & Conditions for details.

Data Sharing

We do not sell your personal information. We share data only with:

• Twilio — SMS delivery
• Resend — email delivery
• Supabase — secure database hosting
• Vercel — application hosting
• Law enforcement when required by law

Data Retention

Customer records are retained as long as the Store maintains an active account on JewelAI. You may request deletion of your personal information by contacting the Store directly.

Security

We use industry-standard encryption (TLS in transit, AES-256 at rest) and Supabase Row Level Security to ensure your data is accessible only to the Store that collected it.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. Contact the Store where your record is held to make a request.

Changes to This Policy

We may update this policy periodically. Material changes will be posted on this page with an updated date.